🔄 Refund Policy

HDA Stationers & Paper Products

We value your trust and want you to have a smooth shopping experience. Please read our refund and return policy carefully.

🛒 Eligibility for Returns

You may request a return or refund if:

You received a damaged product

You received an incorrect item

The product is missing from your order

Requests must be made within 24 hours of delivery.

⏱️ Return Process

Contact our support team via WhatsApp or email within 24 hours of receiving your order.

Share your order number and clear photos of the issue.

Our team will review your request and guide you on the next steps.

🔄 Replacement or Refund

Approved cases may receive a replacement or a refund, depending on product availability.

Refunds will be processed after the returned item is received and inspected (if applicable)

💳 Refund Method

Refunds will be issued via the original payment method (bank transfer or other method used at checkout).

Processing time for refunds is 5–7 working days after approval.

❌ Non-Refundable Items

We do not accept returns or refunds for:

Change of mind

Incorrect address provided by the customer

Products damaged after delivery

Clearance or sale items (if applicable)

🚚 Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

For all other approved returns, the customer is responsible for return shipping charges.

📞 Customer Support

For refund or return requests, contact us:
WhatsApp: 03054664950 
Email: theurdubazar@gmail.com

⭐ Short Version (Optional)

Refunds and replacements are available for damaged, incorrect, or missing items. Requests must be made within 24 hours of delivery with photos and order details. Refunds are processed within 5–7 working days after approval.